INTRODUCTION TO R&A SERVICES

Robere & Associates offers a selection of quality management training courses and programs to fit varying needs. With both Thai and expatriate trainers, R&A helps companies establish quality management systems, and train companies to certify for ISO9000 (the international standard for quality), ISO/TS16949 (for first tier automotive suppliers), CE Mark (for exporters to the European Union (EU), and IS014000-EMS (the international environmental management standard).

With eleven ISO9000 lead auditors, R&A focuses on "going all-the-way" in making sure that all client requirements are met. Our partnership doesn't end with successful registration - R&A continues advisory service for an additional six months, ensuring quality systems are working and fulfil our clients' needs.

Through a combination of seminars, training programs, and consulting, R&A provides clients with up-to-date training and support, bringing to them the latest in developmental strategies; in addition to achieving and maintaining a target quality standard, their systems continue to provide "value added" activities.

R&A use an experiential learning approach to training, exposing participants to program concepts from a combination of simulations, role play and practical applications. Areas within the training organization that need improvement are identified and used as case studies in a structured learning experience, providing trainees with realistic problems and solutions.
OPEN QUALITY SEMINARS
R&A quality programs are presented on a periodic basis at our training facility in Bangkok . Our programs have also been presented in Kuala Lumpur, Singapore and Jakarta. All programs provide working tools for the attendee to use upon returning to work.
OPEN DEVELOPMENTAL SEMINARS
R&A provides programs that enhance skill development in the workplace. Courses include: sales and marketing, customer service, presentation, creative problem solving, team building and many others. Each program is led by an expert in its respective field.
IN-HOUSE TRAINING
R&A structures in-house programs to fit the unique needs of each individual organization. Instead of introducing pre-packaged training programs, R&A, with the help of client officers, jointly create programs that benefit the trainees the most. This approach provides managers with insight and ideas on what they can do as a follow-up to maximise the benefits of training.
CONSULTING
R&A's consulting practice involves a very specialized approach to implementing a quality management system philosophy in organizations. While the primary focus is on helping companies achieve certification under several international standards, R&A also spends considerable time in process improvement activities; identifying, improving and monitoring the continuous improvements that are made to all processes to eliminate waste and increase efficiency. Through all our training activities, special emphasis is placed on human resource development, addressing all issues that could create barriers to the effective implementation of a Total Quality Management System.

Consulting for quality system certification takes several forms, from periodic visits to evaluate progress to a total "hands-on" approach in assisting the client with all the activities necessary for registration.

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